FAQ

Remove cached data from offline mode
Press ctrl + T to open new tab. Copy chrome://appcache-internals/ and paste it in the adress bar in the new tab. Locate https://iris.osm.no and press Rem...
Mon, 16 Apr, 2018 at 1:06 PM
IRIS cannot be installed on login page
If you cannot see the login inputs please try following: Enable notifications in Chrome Open Google Chrome. Go to your IRIS page. Click the loc...
Fri, 5 Dec, 2025 at 3:29 PM
Keyboard Shortcuts and System Recovery Functions
This guide explains commonly used keyboard shortcuts for troubleshooting, updating, and reviewing change history within the system. Important Some short...
Fri, 8 May, 2026 at 11:20 AM
Why can not a report be unlocked?
If a report is locked by another user, and it cannot be unlocked, please check the following: You have correct permissions to unlock reports. The report...
Fri, 10 Jan, 2020 at 11:08 AM
Report stuck in "Sent but not received at shore"
If you have a report that is stuck on the vessel in the status "Sent but not received at shore", please follow these steps: Make sure the report...
Wed, 29 Jan, 2020 at 4:54 PM
Remove IRIS from web browser
Chrome This guide explains how to completely remove stored website data in Google Chrome, including cookies, cache, local storage, service workers, and Pro...
Mon, 18 May, 2026 at 11:12 AM