FAQ

Remove cached data from offline mode
Press ctrl + T to open new tab. Copy chrome://appcache-internals/ and paste it in the adress bar in the new tab. Locate https://iris.osm.no and press Rem...
Mon, 16 Apr, 2018 at 1:06 PM
IRIS cannot be installed on login page
Two possible solutions: 1. Check if notifications are allowed or not. If not, allow notifications and reload 2. Add a bookmark and reload. Remove the boo...
Tue, 23 Mar, 2021 at 1:13 PM
What is the difference between ctrl + i and ctrl +u?
Ctrl + i (Only for vessel users) will open a dialog where you can reset system files. This will reset the system itself. All functionality, menus etc. If yo...
Thu, 16 May, 2019 at 11:08 AM
Why can not a report be unlocked?
If a report is locked by another user, and it cannot be unlocked, please check the following: You have correct permissions to unlock reports. The report...
Fri, 10 Jan, 2020 at 11:08 AM
Report stuck in "Sent but not received at shore"
If you have a report that is stuck on the vessel in the status "Sent but not received at shore", please follow these steps: Make sure the report...
Wed, 29 Jan, 2020 at 4:54 PM